Shipping policy

BODYWORKS Reformer – Shipping & Delivery Policy

Thank you for choosing BODYWORKS Reformer. Due to the size and specialist nature of our Pilates equipment, our reformers are delivered using specialist freight services. Please read the information below before placing your order.

Order Confirmation

Once your order has been placed, you will receive an order confirmation by email. Please check your order details carefully, including your chosen reformer, colour, frame and delivery address.

If you notice an error, please contact us as soon as possible at:

hello@bodyworksreformerpilates.co.uk

UK Delivery

UK delivery is included in the advertised price of our reformers unless otherwise clearly stated at checkout.

Our reformers are large and heavy items and are therefore transported using specialist freight services rather than standard parcel couriers.

Estimated Delivery Time

Our estimated delivery timeframe is approximately 55 days.

This is an estimated timeframe and may occasionally vary due to freight schedules, customs, port delays or circumstances outside our reasonable control.

We will keep you informed of any significant changes to your expected delivery.

Delivery Arrangements

When your reformer reaches the appropriate local delivery depot, the freight carrier will contact you using the telephone number supplied with your order to arrange delivery.

Please ensure that your telephone number and delivery address are correct when ordering.

An adult aged 18 or over should be available to accept the delivery.

Important – Unloading Your Reformer

Due to the size and weight of our reformers, the customer is responsible for unloading the equipment from the delivery vehicle and moving it into their property or studio.

Please ensure that suitable assistance is available on the agreed delivery day.

Standard delivery does not include installation, assembly, positioning inside your property or removal of packaging unless specifically agreed with BODYWORKS Reformer in writing.

Access

It is the customer’s responsibility to ensure that the delivery location is accessible for the freight vehicle and that there is sufficient space to receive the equipment.

Please contact us before ordering if you have concerns regarding restricted access to your property or studio.

Receiving Your Delivery

Please inspect the packaging when your reformer arrives.

If there is visible damage to the packaging, please photograph it before opening and contact us as soon as possible.

If you discover damage to the equipment, please take clear photographs/videos and contact us at:

hello@bodyworksreformerpilates.co.uk

We will work with you to resolve any genuine delivery damage or product fault in accordance with your statutory rights.

Changes to Your Delivery Address

Please contact us as soon as possible if you need to change your delivery address.

Once an order has entered the freight network, changes may not always be possible and additional carrier charges may apply. We will inform you of any additional charge before making the change.

Delivery Delays

Occasionally, international freight can be affected by circumstances outside our reasonable control.

If a significant delay occurs, we will contact you and provide an updated estimated delivery timeframe.

Your statutory rights regarding delivery remain unaffected.

Contact Us

For questions regarding your order or delivery, please contact:

BODYWORKS Reformer
hello@bodyworksreformerpilates.co.uk