Refund policy

BODYWORKS Reformer – Returns & Refund Policy

At BODYWORKS Reformer, we want you to feel confident when purchasing your Pilates equipment. Please read this policy carefully before placing your order.

14-Day Cancellation & Return Period

If you are purchasing as a consumer online, you have the right to cancel your order within 14 days of receiving your goods, subject to any applicable legal exceptions.

To cancel, please contact us at:

hello@bodyworksreformerpilates.co.uk

Once you have notified us that you wish to cancel, the goods must be returned within 14 days.

Return Costs

Due to the size and weight of our reformer Pilates equipment, returns may require a specialist freight or courier service.

Unless the item is faulty, damaged or incorrectly supplied, the customer is responsible for arranging and paying the cost of returning the equipment to us.

Please contact us before arranging a return so that we can provide the correct return address and instructions.

Condition of Returned Equipment

You may inspect the equipment as reasonably necessary to establish its nature, characteristics and functioning.

Please take reasonable care of the equipment while it is in your possession and, wherever possible, return it securely in its original packaging.

We may make a deduction from the refund where the value of the equipment has been reduced as a result of handling beyond what would reasonably be permitted when examining the product.

Refunds

Once returned goods have been received, we will inspect them and process any refund due in accordance with your statutory rights.

Where applicable, refunds will include the cost of our standard delivery option. Any additional amount paid for an enhanced or premium delivery service may not be refundable.

Refunds will normally be made using the original payment method.

Faulty, Damaged or Incorrect Goods

Your statutory rights are not affected by this policy.

If your reformer arrives faulty, damaged or is not as described, please contact us as soon as possible at:

hello@bodyworksreformerpilates.co.uk

Please include your order number and, where relevant, photographs or videos showing the issue so we can investigate promptly.

Where goods do not meet the requirements of the Consumer Rights Act 2015, you may be entitled to remedies including repair, replacement or refund, depending on the circumstances.

Damage During Delivery

Please inspect the packaging and equipment as soon as reasonably possible after delivery.

If you notice visible transit damage, please photograph the packaging and affected areas and contact us promptly so that we can raise the issue with the carrier.

Custom or Personalised Orders

Where a reformer has been made to your specifications or clearly personalised, your normal change-of-mind cancellation rights may not apply where permitted by law.

This may include bespoke colours, personalised branding or logos, or other custom specifications produced specifically for your order.

This does not affect your statutory rights if an item is faulty, damaged or not as described.

Warranty

Our reformers are supplied with the warranty stated on the relevant product page and/or warranty documentation.

Warranty cover is in addition to, and does not replace, your statutory consumer rights.

Business Purchases

Different cancellation and return rights may apply where equipment is purchased wholly or mainly for business purposes, including purchases for commercial Pilates studios.

Please contact us before ordering if you require clarification regarding commercial orders.

Contact Us

For cancellations, returns, faults or warranty enquiries, please contact:

BODYWORKS Reformer
Email: hello@bodyworksreformerpilates.co.uk

This policy does not affect your statutory rights.